FAQs

What are your hours and location?

We are located at 20 Brick Court, Toronto, Ontario. We do not have a store front and are open only for pickup but we do allow pickup 7 days a week from 9am-10pm.

Please note we answer the phone: 9am-5pm Monday to Saturday. After hours we usually still respond to emails and text messages as soon as we are able.

When will my order be ready?

Our typical processing time is 24-48 hours. If you need your order urgently please contact us by phone or email.

Can you add something to my order?

We are happy to add something to your order without additional shipping charges but you must email us at info@riversidetextiles.ca before your order has shipped. Please email us before placing your next order and we will provide a coupon to void the shipping charges.

Help, I need to contact someone!

Please feel free to call us at 647-360-8615 9am-5pm Monday to Saturday.

You can also email or text any time. We will respond to emails and text messages as soon as we can. Email us as info@riversidetextiles.ca

What is your return policy?

Please look over your fabric before washing. Generally cut fabric is not refundable unless there is an error on our part or a factory defect. If you are unsatisfied please contact us though and we will work on a solution.

Unopened packaged notions and accessories are fully returnable.

Do you provide swatches? 

We are happy to provide swatches free of charge to help you with your purchase decision. We can include them in an existing order or we can ship them to you for the oversized lettermail rate of 1.94. They are also free to pick up. Please note there are some brand name products we cannot provide swatches for. To include them in an order add to the order notes otherwise email us at info@riversidetextiles.ca Please limit the number of swatches you are requesting to five.

Help me understand fabric weight?

We try to list fabric weight on each fabric so you can better plan. The characteristics of a given weight vary based on fabric weave. Generally fabrics less than 120 gsm are consider lightweight and are usually semi-sheet. Fabrics closer to 300 GSM are consider heavy and are suitable for things such hoodies.

Do you offer local pickup?

Yes we are located in Toronto and are happy to offer a variety of pick up times. Please visit our shipping page for info. 

More Questions?

Shoot us an email at info@riversidetextiles.ca we'd be happy to help!