FAQs

What units are your fabrics sold by?

Except for pre-packaged fat quarter bundles all fabrics are sold per 1/2 yard. All fabrics are cut continuous from the roll or bolt. So for example if you want a 1 yard fabric order a quantity of 2 and we will send a 1 yard piece. 

What are your hours and location?

We are located at 20 Brick Court, Toronto, Ontario. We do not have a store front and are open only for pickup but we do allow pickup 7 days a week from 9am-9pm. Sunday by appointment, 6 hours notice required. Other days: please try to give us 30-60 minutes notice.

Please note we answer the phone: 9am-5pm EST Monday to Saturday. After hours we usually still respond to emails and text messages as soon as we are able.

When will my order be ready?

Our typical processing time is 24-48 hours. If you need your order urgently please contact us by phone or email.

Can you add something to my order?

We are happy to add something to your order without additional shipping charges but you must email us at info@riversidetextiles.ca before your order has shipped. Please email us before placing your next order and we will provide a coupon to void the shipping charges.

Help, I need to contact someone!

Please feel free to call us at 647-360-8615 9am-5pm Monday to Saturday.

You can also email or text any time. We will respond to emails and text messages as soon as we can. Email us as info@riversidetextiles.ca

What is your return policy?

Please look over your fabric before washing. Generally cut fabric is not refundable unless there is an error on our part or a factory defect. If you are unsatisfied please contact us though and we will work on a solution.

It is normal for there to be small flaws close to the selvedge edge, especially for knit fabrics.

Unopened packaged notions and accessories are fully returnable.

What if there is an error in my order?

Please contact us before washing fabric. On the rare occasion there is a mix up such as missing item or wrong item sent we will make it right at no cost to you via a refund or replacement depending on exact circumstances. 

Do you provide swatches? 

We are temporarily only allowing swatches with existing orders. No stand-alone requests. This is due to increased order volume as well as reduction in working ability due to covid-19 school closures. It takes significant time to co-ordinate requests, cut, address, and mail stand-alone swatch requests. 

If you would like a swatch with your order please add it to order notes. Maximum 5 swatches per order.

Please note there are some brand name products we cannot provide swatches for. Swatches are provided at our own discretion.

Help me understand fabric weight?

We try to list fabric weight on each fabric so you can better plan. The characteristics of a given weight vary based on fabric weave. Generally fabrics less than 120 gsm are consider lightweight and are usually semi-sheet. Fabrics closer to 300 GSM are consider heavy and are suitable for things such hoodies.

Do you offer local pickup?

Yes we are located in Toronto and are happy to offer a variety of pick up times. Please visit our shipping page for info. 

More Questions?

Shoot us an email at info@riversidetextiles.ca we'd be happy to help!