Shipping Policies

Policies are up to date, update October 18, 2020.

We are available for shipping and local pickup. Please note we do not have a storefront and are open for pickup only. For rush or urgent orders please call us at 647-360-8615.


Order Processing

We process and ship orders in 1-2 business days. We always do our best to ship as quickly as possible.

 

Local Pick Up

Due to Covid-19 and social distancing guidelines all orders for pickup with be contactless porch pickup from a residential address at near Queen & Leslie, 20 Brick Court. When your order is ready it will be placed in a box for pick up outside.

IMPORTANT: You must select local pickup on the first page of checkout. The "information page". If you miss this step at checkout you can click "information" in the breadcrumb menu.

If you are using paypal express checkout this page will be automatically skipped. You must click information in the breadcrumb menu to switch to local pickup. Do not worry you can still pay with paypal but you have to go back to this screen to switch to pickup. 

Pickup orders in 1-2 business days.

 

Shipping

We ship via Canada Post and offer discounted flat rate shipping for all orders over $30. These are shipped via expedited parcel.

Ontario 

 Order Amount Shipping Cost
$0-$30 Calculated at checkout
$30-$150
$10
$150+ Free

 

Quebec 

 Order Amount Shipping Cost
$0-$30 Calculated at checkout
$30-$150
$13
$150+ Free


Rest of Canada

 Order Amount Shipping Cost
$0-$30 Calculated at checkout
$30-$200
$15
$150+ Free

 

USA

 Order Amount Shipping Cost
$0-$30 Calculated at checkout
$30-$200
$15
$200+ Free

 

International

Due to covid-19 causing significant delays to international destinations we are only shipping to US and Canada for the duration of the pandemic. 

 

Lettermail

We do offer shipping via lettermail for small thin low value orders (under $15). Shipping is 3.19 as per Canada Post oversized lettermail rates for a letter up to 100-150g. Please note the following items cannot be shipped via lettermail: more than a single 1/2 yard knits, flannels, or more than 1 yard total of quilting cottons or other light weight wovens.

Items that are possible via lettermail include: elastics, needles, bias tape, zippers, etc. 

Yes, I will ship one small sized sheet of Filti material via lettermail. 

All printed patterns can be shipped via lettermail but the option will not be available in the cart for many of them due to the price limit. Send us an email at info@riversidetextiles.ca and we will be happy to send you a discount code to ship the printed patterns by lettermail.

Free Shipping

Free shipping across Canada for orders over $150.

 

Returns

Please look over fabric immediately on receipt before washing. If there is any issue with your order please contact us to resolve. Please be aware we cannot return cut fabric unless there is an error on our part or a manufacturer fabric defect. Please keep in mind we do our best to accurately represent fabric colour but there are variations by computer monitor.